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Here you find how we collect, use and disclose the information that you give us when you use our website or contact us. 


We collect information that you provide (name, email address, postcode, phone number ) when you visit our website, buy from our online shop, sign up to our newsletter or membership, take part in special offers and surveys and when you communicate with us. 

We may also automatically collect information about your use of our website to help us understand our audience and create the best customer experience:

  • Log Information: We collect log information about the type of browser used; the time, duration and frequency of access; website pages viewed; your IP address; and the page visited before visiting our website.

  • Device Information: We collect information about the computer or mobile device used to access our website, including the hardware model, operating system and version and mobile network.

  • Location Information: We may collect information about the location of your device when you use our website based on your consent to the collection of this information.

  • Information collected by cookies and other tracking technologies: We and our service providers may collect information using cookies. 


Collecting data helps us to create the best customer experience. We may use data:

  • For our own internal records.

  • To improve our products and services.

  • To provide customer service;

  • To communicate news and information that we think will be of interest to you or to contact you about events, contests and promotions.

  • To operate our website, including to process transactions, monitor and analyze trends, usage, and activities in connection with our website and its performance

  • To send you technical notices, updates, security alerts and support, and administrative messages.

  • To comply with applicable law and government requests.

Our legal basis for collecting and using the information will depend on the type of information and the specific context in which we collect it.

  • Legitimate interests: We process information about you to fulfil online orders and provide services. We also process information about you where it is in our legitimate interests to do so and not overridden by your rights (for direct marketing, fraud prevention, network and information systems security, responding to your communications, the operation of networks of groups by the network administrators, and improving our website).

  • Consent: We process information about you for if you have given us your express consent, for example by signing up for our newsletter

  • Contract: We may process information to perform a contract.


We may disclose information about you to our third-party service providers who help us to operate or improve our website. This is to assist with certain functions, such as payment processing, email transmission, conducting surveys or contests, data hosting, managing our ads, and some aspects of our technical and customer support. We take measures to ensure that these service providers access, process, and store information about you only for the purposes we authorise, subject to confidentiality obligations.


We protect your information that is under our control from unauthorised access, collection, use, disclosure, copying, modification or disposal. We store all information that you provide to us on secure servers or with third-party service providers with secure servers. We use firewalls to protect against intruders and test for network vulnerabilities. 

Where you have a password to use our services, you are responsible for keeping this password secure and confidential. If you would like to update or change your password, you may select the “Forgot your password?” link on the login page. You will be sent an email to reset your password.



We retain certain information that we collect from you for the following reasons:

  • So you can use our website

  • To better understand the traffic to our website so we can provide all users with the best experience

  • To detect and prevent abuse of our website, illegal activities and breaches of our Terms and Conditions

  • To comply with applicable legal, tax or accounting requirements.

If you have any questions about our Privacy Policy, please email

This policy was last updated on 29th July 2020 

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